FAQ

Your Social Worker and Key Worker will be able to tell you this. Normally you will be paid either directly by Social Services or sometimes your Social Worker will ask your Key Worker to give you your money on their behalf.

Step 1. – Phone your Key Worker!
Step 2. – If you can’t get hold of them leave a voice message on their phone. Then call the Emeraldz Ltd office and ask for a manager or Phone your Social Worker.

If you have an emergency at the weekend or after 5.00pm in the week, then you can call the out of hours emergency phone number. DO NOT TEXT. This phone is operated 24/7 365 days of the year. You can also call social services and ask for the Emergency Duty Team.

Remember if you need the police, fire brigade or ambulance you should dial 999 before you call anybody else.

This is dependent on the amount of support that we and your social worker feel you need. This can increase or decrease depending on how you are managing your placement.

We will allocate you a Key Worker that we feel will be a good match for you. Sometimes it takes time to build up a good relationship with people so please bear this in mind. If you are not getting on with your Key Worker try and talk with them about this and let them know what is making you unhappy.

If you have tried talking with them or do not feel you are able to work with them, then please let a the service manager or your Social Worker know. We want you to be happy and to feel comfortable with your support. If you are not happy please let us know and we will talk to you about how we can change things.